Thank you for choosing orchidlegal.shop’s legal consultation services. As we provide professional consultation, document review, legal analysis, and related support services, which are personalized and require a high level of professional commitment, our cancellation and refund policy will be processed based on the service status, progress, and specific circumstances.

  1. Service Cancellation Instructions

If you have booked a consultation service but the service has not yet started, you can submit a cancellation request by contacting us through the methods provided.

To allow us to schedule service reasonably, please notify us as early as possible.

Service cancellation may not be possible in the following situations:

Legal analysis has already begun;
Contract or related document review has already begun;
Part or all of the consultation content has been completed;
Written advice, analysis reports, or related materials have been provided to the client.

  1. Refund Request Conditions

As legal consultation is a professional service, refund requests will be reviewed based on the actual service situation.

Clients may be eligible for a refund in the following situations:

Service has not yet started;
The confirmed service cannot be provided due to reasons attributable to orchidlegal.shop;
Duplicate payments or payment errors have occurred.

When submitting a refund request, please provide relevant order information, proof of payment, and the reason for the refund so that we can verify it.

  1. Refund Policy for Services Already Commenced or Completed

For services already in progress, including but not limited to:

Legal analysis; Contract or agreement review; Document modification suggestions; Provision of consultation opinions; Data organization support;

Since the relevant professional work has already been performed, refunds are generally not supported.

We will explain the scope and process of the service to the customer before the service begins to ensure that the customer understands the consultation content purchased.

  1. Refund Processing Time

If the refund request meets the conditions and is approved:

We will initiate the refund processing within 3 business days after confirming the refund;

The refund will be returned to the original payment method;
The actual arrival time usually takes 3-10 business days, depending on the processing speed of the bank or payment institution.

  1. Consultation Appointment Adjustment

If you are unable to attend the consultation at the scheduled time, you can contact us in advance to request a rescheduling.

It is recommended to submit a rescheduling request at least 1 day in advance so that we can reschedule the consultation.

If a customer misses their appointment without prior notification, it may affect subsequent service arrangements.

  1. Service Delays

Service times may be adjusted in the following situations:

The customer fails to provide necessary documents in a timely manner;

The submitted information is incomplete;

The document content is complex and requires additional review time;

Unforeseen technical or external factors occur.

In the event of a delay, we will promptly communicate with the customer and provide follow-up arrangements.

  1. Handling Special Circumstances

If you have any questions about the service content, consultation arrangements, or refund results, please contact us promptly.

We will review the situation based on the actual circumstances and strive to provide a reasonable and fair solution.